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Refund and Returns Policy

Refund and Returns Policy

All requests for returns are subject to Secretinc approval. Should you wish to make a return request, kindly contact us at care[@]Secretincinc.co within 7 days from the date on which you received your item(s), and provide your order number, email address, and the reason to return the item(s).

Secretinc will provide returns for the following reasons only:

  • Incorrect item(s) received
  • Defective item(s) upon receiving
  • Allergic reactions caused by any ingredients in the selected product(s). Learn more here.
  • Please do not discard the product unless we’ve stated otherwise.
  • Kindly inform the Customer Support Team at care@Secretincinc.co before returning the item or otherwise, the request will not be processed.

Terms and Conditions

  • For returns due to incorrect item(s) or defects, proof must be provided by the customer, either in image or video forms, or other means deemed acceptable by Secretinc management.
  • Refunds for incorrect and defective item(s) will only be issued upon receiving the returned item(s) in the following conditions:
    – Product(s) is in its original packaging
    – Capsules, sachets, boxes, and bottles should be unopened and unused
  • Returns due to allergic reactions are applicable for selected products only:  Secret99+ Rejuvenating System
  • Refunds will only be given on unused units and items, unopened inner packaging, in cases of refunds due to allergic reactions. Prior to purchasing/consuming/applying any Secretinc products, we highly encourage you to read through the ingredient list shown on our website.
  • For returns due to allergic reactions, certified medical proof must be provided by the customer.
  • All shipping fees, including taxes and tariffs, during the return process, are to be borne by the customer.
  • All returned items must be packed and received in good condition and will be inspected by Secretinc management upon arrival, before any refund process.
  • Items received that are deemed in a poor, unpacked, or damaged condition will not be granted refunds.
  • Secretinc is not responsible for parcels lost during the delivery process, and in such cases, refunds will not be given.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-refundable.
  • Returns are only applicable for items purchased through Secretinc’s official store.
  • Incorrect or defective item(s) can be exchanged with a new replacement of the original product(s) purchased, by request. In this case, the new product will be sent once the returned item is well-received.
  • All monetary refunds will be made via the original mode of payment (Stripe, Payex, Bank Transfer, Atome or e-Wallets used during purchase), or in the form of a voucher, should a request be made.
  • Points granted through the purchase will be deducted from the account accordingly, should an item be returned and refunded.
  • Any use of vouchers or points will be reverted back to the same value, after a successful return and refund, due to incorrect or defective items only.
  • Any use of vouchers or points is not refundable for returns due to allergic or medical conditions.
  • All refunds will be granted within 14-20 business days upon receiving the returned item(s), in conditions approved by Secretinc management.
  • All return and refund requests are subject to Secretinc management approval.
  • Secretinc shall approve and process the refund should the following terms and conditions are fulfilled.
  • Secretinc reserves the right to amend these terms and conditions, or terminate the return policy without any prior notice.

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, and flowers, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at care@secretinc.co

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@secretinc.co and send your item to Secretinc.co, Level 30, The Gardens North Tower, Mid Valley City, Kuala Lumpur, 59200, Malaysia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to Secretinc.co, Level 30, The Gardens North Tower, Mid Valley City, Kuala Lumpur, 59200, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at care[@]secretinc.co for questions related to refunds and returns.




Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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