At Secret Inc., your satisfaction is our priority. We’re confident in the quality and effectiveness of
Secret99+, and we back that confidence with our 30-Day Money-Back Satisfaction Guarantee.
If you’re not satisfied, we’re here to make it right.
Eligibility for Refund
To qualify for a refund, the following conditions must be met:
– The guarantee applies to first-time purchases of Secret99+ products made directly through
secretinc.co.
– Requests must be made within 30 days of receiving your order.
– The product is unused or lightly tried (no more than 10% used).
– The product must be returned in its original packaging, even if partially used.
– Proof of purchase is required.
– If the product is damaged, defective, or quality compromised upon receipt, or there was an error on
our part, you may also be eligible for a refund or replacement.
Non-Refundable Situations
We’re unable to offer refunds in the following cases:
– The packaging has been compromised, or single-use containers have been opened.
– The product was purchased from unauthorised resellers or third-party platforms.
– Shipping, handling, or customs fees cannot be refunded.
– The product has been damaged due to misuse or improper storage.
– The item was purchased during a promotion or sale period.
How to Request a Refund
To initiate your refund request:
1. Email us at care[@]secretinc.co or WhatsApp +6016-3128223 within the 30-day window.
2. Include the following:
– Your order number and proof of purchase.
– A short explanation of your reason for the return.
– Photos of the product, especially if the packaging has been opened.
If your request is approved, we’ll share return instructions. Products must be returned using a
tracked shipping method. Return shipping costs are the responsibility of the customer, unless the
item was defective, damaged, or sent in error on our part.
Refund Processing
Refunds will be processed to your original payment method within 7-14 business days after we
receive and inspect the returned item.
Special Situations
– Allergic Reactions: If you’re experiencing a reaction, we kindly request a doctor’s note confirming
the issue may be linked to Secret99+ for internal quality review.
– International Orders: Customers outside Malaysia are responsible for return shipping costs and
any applicable customs duties.
Fair Use Policy
– This guarantee is limited to one refund per household per year.
– Medibeu Sdn. Bhd. reserves the right to decline refund requests that do not comply with these
terms.
General Provisions
This guarantee outlines the complete terms regarding refunds.
All matters related to refunds are governed by Malaysian law.
Medibeu Sdn. Bhd. reserves the right to update or revise these terms with 30 days’ notice.
Why Shop with Confidence?
* Risk-Free Trial – Try Secret99+ without hesitation.
* Fair & Transparent – Clear terms with no hidden conditions.
* Committed to Quality – Your feedback helps us continuously improve.
Have questions?
We’re here to help – just reach out at care[@]secretinc.co or WhatsApp +6 016-312-8223.