Effective Date: April 18, 2025
Welcome to Secret Inc., a brand owned by Medibeu Sdn. Bhd. By using our website (https://secretinc.co), you agree to the following terms. Please read them carefully before using our services or purchasing our products.
1. Ownership and Intellectual Property
Secret Inc. is a brand of Medibeu Sdn. Bhd. Medibeu Sdn. Bhd owns all rights to the product Secret99, including any future improvements, its patent, formulation, distribution rights, and trademark.
The product is manufactured in South Korea, while Medibeu Sdn owns the technology and all associated rights. Bhd. All website content (text, images, logos, etc.) belongs to us and may not be copied or reproduced without permission.
2. User Accounts
You may need to create an account to access certain features. You are responsible for safeguarding your login credentials and any activity under your account. We may suspend or terminate accounts if any misuse or violation of our terms is detected.
3. User Submissions
Any reviews, comments, or content you share with us may be used for marketing or feedback purposes. By submitting them, you give us permission to use and display them across our platforms.
4. Code of Conduct
By using our website, you agree not to:
– Violate any laws or regulations.
– Post anything abusive, harmful, or misleading.
– Interfere with the site’s operation or inject harmful code.
We reserve the right to remove any inappropriate content or restrict access as needed.
5. Shipping Terms
We offer free worldwide shipping from Kuala Lumpur, Malaysia, via our official courier partner DHL (https://dhl.com), wherever DHL services are available.
We reserve the right to select and ship with alternative courier services to certain countries when necessary. All shipments are guaranteed with tracking and insurance.
We are unable to ship under the following conditions:
1. DHL does not deliver to the destination.
2. The destination country blocks or restricts the shipment.
3. Natural disasters, wars, or similar disruptions prevent delivery.
4. The delivery address is incomplete, invalid, or not serviceable.
5. We are not confident the shipment will reach safely.
If we are unable to ship for any of the above reasons, we will issue a full refund for the order.
6. Return & Refund Policy
We stand behind the quality of our products and are committed to your satisfaction. That’s why we offer a 30-Day Money Back Satisfaction Guarantee.
If for any reason you’re not happy with your purchase, you can request a return or refund within 30 days of receiving your order. For full details, please refer to our dedicated policy page: https://secretinc.co/30-day-money-back-satisfaction-guarantee/
7. Limitation of Liability
Medibeu Sdn. Bhd. is not liable for indirect, incidental, or consequential damages arising from your use of our website or products. Total liability is limited to the amount paid for the product.
8. Governing Law
These terms are governed by the laws of Malaysia. Any disputes will be handled in Malaysian courts.
9. Contact Us
For any questions, contact our Customer Care team:
Email: care[@]secretinc.co
WhatsApp: +6 016-312-8223
Address: S8-13, First Subang, Jalan SS 15/4D, 47500 Subang Jaya, Selangor, Malaysia